Ken Doble joins a maintenance-leadership panel at the Fall 2026 Builder Innovator Summit in St. Louis, representing QRC alongside Adrian Danila of Multifamily X, Kenny Choat of Thompson Thrift, Donna Schmidt of Price Brothers, Dave Denslow of Cushman & Wakefield, and host Brandon Savage. The panel's throughline is that process comes before software: maintenance teams pressured to do more with less do not fix a broken operation by bolting on the latest proptech. Ken and the panel work through which reports and KPIs a maintenance team actually uses, how to vet and pilot new tools before a full rollout, why a software rollout quietly fails when frontline technicians are not brought along, and how to digitize make-ready boards without losing the field. They cover bridging the tech skill gap between technicians, cutting friction out of work order completion, AI-powered reporting and predictive maintenance, and a rapid-fire close on where an operator should spend $500,000 without buying any software at all.